Shipping & FAQ - LuxeHairSerenity | Your Questions Answered and Delivery Details

 Frequently Asked Questions about Shipping of our Hair Bundles, Questions and Contact, and Hair Appointments

1. Shipping of Hair Bundles

How long will it take for my order to be shipped?

Orders are usually processed and shipped within 2 to 10 working days. You will receive a shipping confirmation with a tracking number once your order has shipped.

What are the shipping costs?

Shipping costs vary depending on your location and the shipping method you choose. During checkout, the shipping costs are automatically calculated and shown. We currently only send letterbox packages that are always registered and the shipping costs are €7.95.

Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email allowing you to track the progress of your shipment.

What should I do if my package arrives damaged?

If your package arrives damaged, please contact our customer service immediately at Selflovehairserenity@gmail.com or message 0684488363. Please ensure you include photos of the damage so we can resolve this as quickly as possible.

Do you deliver internationally?

No, we currently only ship within the Netherlands, but we may expand in the future.

2. Questions and Contact

How can I contact customer service?

You can reach our customer service via email, telephone, or via our contact form on the website.

What are the customer service opening hours?

Our customer service is available from Monday to Friday from 10:00 AM to 5:00 PM.

How quickly can I expect a response?

We aim to respond to all questions and requests within 48 hours, except weekends and public holidays.

Can I cancel or change my order?

Orders can be canceled or changed within 24 hours of placement. Please contact our customer service as soon as possible. email: selflovehairserenitycustomers@gmail.com

3. Hair appointments

How do I make a hair appointment?

You can make a hair appointment via our online booking tool on the website or by contacting our salon on 0684488363.

What is the cancellation policy for hair appointments?

Hair appointments can be canceled free of charge up to 24 hours before the appointment. Cancellations made within 24 hours of the appointment may be charged a cancellation fee.

What should I bring to my hair appointment?

If you have specific products or hair bundles that you would like to have used, please bring them with you to your appointment. Also make sure your hair is clean and free of products unless otherwise stated.
Do you have any other questions? Please feel free to contact us

4. About our raw hair 

What is raw hair?

Raw hair is 100% pure, unprocessed hair that comes directly from the donor. It retains its natural texture and shine without undergoing any chemical treatments.

How do I care for raw hair extensions?

Use sulfate-free products and avoid heat without protection to extend the lifespan of your extensions. treat it like your own natural hair with love.

Can raw hair be dyed?

Yes, our raw hair extensions can be dyed, straightened, or curled without losing their quality. Use proffesional dye only we recommend proffesional dye products. 

 

5. About Virgin Hair Bundles from LuxeHairSerenity 


What are Virgin Hair Bundles?
Virgin Hair Bundles are hair extensions made from 100% natural human hair that has not been processed or chemically treated. This means the hair is in its original state, free from chemicals and artificial additives.

How do I maintain my Virgin Hair Bundles?
To extend the lifespan of your Virgin Hair Bundles, we recommend washing them regularly with a mild  sulfate free shampoo and conditioner, detangling with a wide-tooth comb, and using heat protectant when styling.

Can I dye or style the Virgin Hair Bundles?
Yes, you can dye and style our Virgin Hair Bundles! Since they are made from 100% human hair, they can be treated just like your own hair. Be sure to use high-quality hair dye and styling products for the best results. virgin hair can be dyed up to 27 color. 

We recommend proffesional dye only like schwarzkopf or another proffesional brand.

How many bundles do I need for a full look?
For a full look, we recommend using two to three bundles, depending on the desired density and length of the bundles. For longer styles or more volume, three to four bundles are ideal.

How do I clean my Virgin Hair Bundles?
Gently wash your Virgin Hair Bundles with lukewarm water and a mild sulfate free - shampoo. Avoid rubbing or twisting. Rinse thoroughly and apply conditioner, leaving it in for a few minutes before rinsing again.

We recommend keracare shampoo and conditioner

Or Creme of nature honey collection the shampoo and conditioner.

Are the Virgin Hair Bundles guaranteed to be high quality?
Yes, at LuxeHairSerenity, we stand behind the quality of our products. Our Virgin Hair Bundles are carefully sourced and tested to ensure they meet the highest standards.

Can I return my Virgin Hair Bundles if I’m not satisfied?
We want you to be happy with your purchase. Please contact us within 14 days of receiving your bundles if you have any issues, and we will gladly assist you. It's not possible to return or change hair bundles this is because of the hygiene of the hair. If there is any issue we provide to assist you and look what we can do to come to a solution we want to give our customers the best service always. Feel free to contact us. 

What is the shipping time for Virgin Hair Bundles?
The shipping time for our Virgin Hair Bundles is typically 2 till 10 days, depending on your location and chosen shipping method. You will receive a tracking number to monitor your order. 

Are the bundles available in different lengths and textures?
Yes, our Virgin Hair Bundles are available in various lengths 14 till 26 inch depends on hair type and textures, allowing you to find the perfect match for your style.